I purchased your product… why is it running in “demo” mode?
Sounds like you haven’t activated your purchase through Native Instruments’ Service Center!
If you have Kontakt on your computer, Service Center should be there as well. Open it up and enter your product’s serial code to activate it.
If you can’t find your copy of Service Center, you can download it here.
Each download purchase will come with an associated Installation manual.
Please refer to the Installation instructions found in your download purchase email.
First, make sure you have the latest version of the Kontakt 5 (Player).
Kontakt error messages are common when a preset is loaded in an older version of Kontakt. If that does not fix the issue, please contact us at: firstname.lastname@example.org
Make sure your version of Connect is up-to-date.
After installing the latest version of Connect, try deleting any previously downloaded .rar or .zip files, then run your product installation again.
Simply paste your serial code into Connect, click ‘Download,’ then choose your Desktop as the install location.
You can then move your library folder(s) anywhere you’d like after the installation has completed.
Otherwise, please get in touch via our support form and we’ll send you manual download links. You will then be able to install the manually downloaded files with Connect v3.1.8 (there are no reported issues with Connect’s ability to unpack manually downloaded files).
Once you have downloaded all of the product .rar and .zip files manually, move the files to your Desktop and do the following:
Open Connect > Paste your product serial code > Hold the Shift key, then click on the red ‘Reset’ button.
When prompted, choose your Desktop as the install location.
Connect will then reset and look for the .rar and .zip archive files on your Desktop and unpack them into a product library folder. The library folder can then be moved anywhere you’d like before adding the library in Kontakt.
All Umlaut Audio Products are fully NKS Compatible.
The Native Kontrol Standard allows our Instruments to be used just like any other Native Instruments product and has ready made mappings of the most useful parameters for both Maschine and Komplete Kontrol Hardware Devices.
Read More about NKS here
As of January 1st, 2015, we are required to charge VAT for our products as digital goods to all customers residing in the European Union.
The exact amount of VAT changes depending on your location, so we do not advertise an exact amount of added tax until you have entered all of your information at checkout.
Please get in touch with us via an email to email@example.com if you have any questions.
If you are unsatisfied with your purchase for any reason after installing, registering and using our products, we will issue a full refund within 15 days of your purchase. This policy applies to all products and bundles above the retail price of $50, except purchases of Sound Packs.
All validated refund requests will be processed within 2–4 weeks. Failure to include all required information may result in a denial of your request or a delay in the processing of your refund. This policy excludes products obtained as Not For Resale or products purchased at an authorized Umlaut Audio Reseller. Any products purchased with an authorized Umlaut Audio Retailer should be returned to the retailer from which it was purchased (subject to their return policy).
**NOTE: Users must successfully install, add, and activate their products prior to becoming eligible for a refund. Technical issues relating to Native Instruments Kontakt installation or serial code activation within Native Instruments Service Center do not meet refund requirements and should be directed to Native Instruments Support.
Please complete our contact form for Customer Support letting us know that you have successfully used the product with your system but would like a refund. Once the refund is authorized, Umlaut Audio will provide instructions on how to remove your serial code from Native Instruments Service Center or otherwise uninstall your product. Once the process is complete, Umlaut Audio will refund the amount of the full purchase price.
*Refund amount is subject to the currency exchange rate and applicable bank fees at the time of the refund.
To request a refund contact us here.